Refund policy

Refund & Order Issue Policy

At BurgerWay, we take pride in serving fresh, high-quality food. Because our products are perishable, we do not accept returns once an order has been prepared or delivered. However, your satisfaction is important to us, and we are happy to help resolve any issues with your order.

Order Issues & Refunds

If you experience any of the following issues:

Incorrect items received
Missing items
Food quality concerns
Damaged packaging or delivery issues

Please contact us within 24 hours of receiving your order so we can review and resolve the issue.

Resolution Options

Depending on the situation, we may offer:

A replacement item
Store credit
Partial or full refund

All resolutions are handled on a case-by-case basis.

How to Request Support

To report an issue, please contact us with:

Your order details
A description of the issue
Photos (if applicable)

You can reach us at:

Phone: (203) 603-4444
Email: info@burgerwayct.com

Important Notes
Refunds are not provided for change-of-mind orders
Orders once prepared cannot be canceled or returned
Delivery delays caused by third-party services may be outside our direct control, but we will assist where possible